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help with college essay writing Bosworth Independent College

. Front Office Operations Adam Fikis Week #6 Reservations * Definition: An agreement reached between a supplier and a traveler or travel agent or a clerical or electronic process whereby a seat, a room, a berth or other accommodation is write my essay paper george brown college, withdrawn from sale and how to write a basic essay international school eerde set aside for the use of a specific person, often on payment of a deposit. Reservations Outcomes * Guest Perspective * Having a guestroom ready and waiting when they arrive * Should not be just any room, but the room that best meets the guest needs expressed during the reservations process. How can i write an essay about myself Goldsmiths University of London! * Hotel Perspective * The reservations process should provide the highest occupancy and the room revenue possible. help with college essay writing Bosworth Independent College! Reservation and Sales * Before Automation: * Agents focused on room availability information. * Not able to identify room type. * Agents would note special request on help with college essay writing Bosworth Independent College the reservation. * Certain bedding type, smoking, non-smoking, scenic view * Front desk fulfill such request at help with college essay writing Bosworth Independent College the time of how to write a basic essay international school eerde check-in. * At the same time agents were responsible for maximizing occupancy & revenue * Incentives were provided to how to write a basic essay international school eerde sell higher priced rooms during check-in. * After Automation: * Agents can review room and how can i write an essay about myself goldsmiths university of london rate information for specific dates * Request for research on critical thinking bronte college, specific room types, location, and special features can be immediately. . MANAGE FRONT OFFICE /GUEST SERVICE OPERATIONS 1) Identify at least FOUR areas requiring Standard Operation Procedures. a. help with college essay writing Bosworth Independent College! Specific Operations : i. Process check-in, reservation, post charges, process check-outs b. Staff conduct and Appearance: i. Procedure for handling misconduct and/or inappropriate appearance c. Safety and Security: i. Fire safety procedures, procedures for being critical oxford tutorial college, issuing room keys and handling emergencies d. Service Standards: i. Answering phone calls, speed, accuracy, completeness and consistency 2) Draft 2 sets of SOPs (one from a different area identified in Q1): Document No: DAC-FR-12-89 Name of Department: Front Office Date of issue: 23/1/13 Revision: 00 Procedure: Grooming 1.0 Purpose 1.1 The uniform represents the hotel and help with college essay writing Bosworth Independent College thus staff has to write my essay paper george brown college maintain a certain standard, to help with college essay writing Bosworth Independent College be stylish, comfortable to wear and to help look like a service professional. Research on critical thinking Bronte College! 1.2 Scope All staff on duty must follow the grooming procedures. 1.3 Definition 1.4 Grooming - is the combination of Style and discipline, to project an image of organization’s culture and ethics to our esteemed customer-our guest. It also enhances the help with college essay writing Bosworth Independent College personality of employee, character of help with college essay writing Bosworth Independent College an organization. 1.5 Grooming can be categorized into 4 types : 1.5.1 Hair: The hair must be neatly tapered at the back and on the sides, forming a smooth, symmetrical appearance. The overall. . The Front desk Aretha Dumuje Professor Faith Bradley Lodging Operations Management HTM 280 June 2, 2013 The front office department is the most visible department in research on critical thinking bronte college a hotel. The focal point of activity within the front office is the reception desk . The reception desk is usually the place at which the guests form their first impressions of the hotel. help with college essay writing Bosworth Independent College! It is also the communication center for the hotel’s operation (Baker, S, Huyton, J and Bradley, P, 2000, p. 22). The reception/ front desk : The reception desk may comprise: Cashiering; mail and information; registration; and room assignment. Write my essay paper George Brown College! The reception desk is help with college essay writing Bosworth Independent College, located in the busiest area of the hotel’s lobby. The main financial tasks which are handled by help with college essay writing Bosworth Independent College front office staff include: receiving cash payments, handling guest folios, verifying cheques, and handling foreign currency and credit cards (Baker, S, Huyton, J and Bradley, P, 2000, p. 22). Write my essay paper George Brown College! The front desk is. . Front office and being critical oxford tutorial college guest safety and security Security Issues ---------------------- Security encompasses areas such as security of the property itself, company assets, employees' and customers' personal belongings and valuables, life security, personal security etc. In all workplaces management stipulates that it is how to write a summary essay bishop’s college school, not responsible for valuables and employees personal belongings (their handbags, items kept in help with college essay writing Bosworth Independent College the personal lockers, etc.). Yet management must take all possible measures to prevent theft among employees and of employee belongings through its hiring practices and help with college essay writing Bosworth Independent College through the implementation of effective management, human resources and how can i write an essay about myself goldsmiths university of london operational policies, such as: • Background checks of selected applicants • Policies related to employees' entry to, and exit from, the workplace • Spot checks of locker rooms and lockers • Effective supervision and control during the work cycle • Policies related to the discovery of criminal records and wrongdoing among, and by, employees • Control of people entering and exiting the workplace With regard to guest valuables, management informs guests that the hotel is not responsible for help with college essay writing Bosworth Independent College, valuables left in the room, advising them to secure these in write my essay paper george brown college safety deposit boxes provided by the hotel. Besides taking care of security issues related to the people they employ (as outlined above), management must undertake some necessary measures, among which: •. . Front Office Manager Job Discription : To ensure that all Departments under his supervision are successful and as independent profit center as possible, ensuring maximum guest satisfaction consistent with our hotel standards, through planning, organizing, directing and controlling all aspects related to the revenues and operating expenses. Report To : Directorof Rooms Responsible For : Assistant Front Office Manager, Concierge, Reservation Supervisor, Reception Supervisor, Assistant Manager, Telephone Supervisor, Business Center Supervisor, Kiosk Supervisor. Main Duties : Financial Responsibilities : 1. Is able to effectively interpret financial result in regards to revenues, payroll,costs and write my essay paper george brown college expenses. 2. Being critical Oxford Tutorial College! To assist in the preparation of the how to write a summary essay bishop’s college school Annual Operation Budget which will form part of the Business Plan. 3. help with college essay writing Bosworth Independent College! To establish and how to write a basic essay international school eerde monitor cost and expense control systems and procedures toachieve budgeted operating results. 4. Is able to take corrective measures and actions to ensure highest possible profitability. Research on critical thinking Bronte College! 5. Maximizes revenues through pro-active action rather than re-active. Operational Responsibilities : Guest Service 1. Personally and frequently verifies that guests in his operation are receiving the best possible service available. 2. Schedules himself to be on the front during peak operation hours. . JOB DESCRIPTION FOR JUNIOR RECEPTIONIST POSITION TITLE : FRONT OFFICE ASSTT. RESPONSIBLE TO : SR. RECEPTIONIST PURPOSE & SCOPE OF JOB RESPONSIBILITIES 1. Check log Book, wake-up call register and update information panels. 2. To keep all stationeries as per standard laid down. 3. Sorting out guest mart. 4. Cleanliness of the work area, 5. To check pigeon holes for message/ location forms and to act accordingly, 6. How to write a summary essay Bishop’s College School! To keep and give keys. How to write a basic essay International School Eerde! 7. To report any untoward incident to Sr. Receptionist. How can i write an essay about myself Goldsmiths University of London! 8. To maintain arrival and departure registers. 9. Typing out all Whitney slips, (wherever maintained) or updating computer records. 10. To give required information to the guest, OCCASIONAL. DUTIES 1. Being critical Oxford Tutorial College! To look after the help with college essay writing Bosworth Independent College work of Sr. Receptionist in his absence 2. To see that the luggage is delivered to the guest room. 3. To see that the help with college essay writing Bosworth Independent College parcels and packets belonging to the guests are delivered, KEY AND KEY CONTROL Different keys are issued to different members of the staff according to their job and responsibilities. These are very important for the security, of the guest belongings and hotel property, and keys are issued out at the beginning of a shift, signed for and returned at the end of the shift. The key issue register is maintained for help with college essay writing Bosworth Independent College, this purpose. All doors of the help with college essay writing Bosworth Independent College guest-room in how to write a basic essay international school eerde a hotel lock automatically when dosed from outside. This means that the door is double. . help with college essay writing Bosworth Independent College! Making a Reservation Receptionist: Good morning. Welcome to help with college essay writing Bosworth Independent College The burj al arab Hotel. Client: Hi, good morning. help with college essay writing Bosworth Independent College! I'd like to make a reservation for September 24. Do you have any vacancies? R: Yes sir, we have several rooms available for that particular weekend. R: How long will you be staying? C: I'll be staying for two nights. R: How many people is the reservation for? C: There will be two of how to write a basic essay international school eerde us. help with college essay writing Bosworth Independent College! R: And would you like a room with twin beds or a double bed? C: A double bed, please. R: Great. And would you prefer to have a room with a view of the ocean? C: If that type of room is available, I would love to how to write a summary essay bishop’s college school have an ocean view. What's the rate for the room? R: Your room is five hundred and ninety dollars per night. Now what name will the reservation be listed under? C: Aileen Fajardo R: Could you spell your last name for me, please? C: Sure. F-A-J-A-R-D-O R: And is there a phone number where you can be contacted? C: Yes, my cell phone number Is 123-456-7890 R: Great. Now I'll need your credit card information to how to write a basic essay international school eerde reserve the room for you. What type of card is it? C: Visa. The number is 1234567890 R: And what is how to write a summary essay bishop’s college school, the name of the help with college essay writing Bosworth Independent College cardholder? C: aileen fajardo R: Alright, Ms. Fajardo , your reservation has been made for the twenty-fourth of September for a room with a double bed and view of the ocean. Write my essay paper George Brown College! Check-in is at 2 o'clock. If you have any other questions, please do not hesitate to call us. C: Great, thank you so much. R: My pleasure. We'll see you in. .  Front Office Organization Chart ____________________________________ General Manager As a hotel manager duties vary depending on the size and type of hotel, but may include: planning and organizing accommodation, catering and other hotel services; promoting and marketing the being critical oxford tutorial college business; managing budgets and financial plans as well as controlling expenditure. Assistant Manager Assistant hotel managers are in charge of overseeing all the events, activities and operations in a hotel. They make all the necessary decisions needed in their assigned division and ensure all hotel rules and policies are implemented. help with college essay writing Bosworth Independent College! Assistant hotel managers monitor the how can i write an essay about myself goldsmiths university of london tasks of personnel and workers, set goals and plans to promote and improve the service of their department; and are tasked to give schedules and assignment to help with college essay writing Bosworth Independent College each worker. They handle client’s complaints and compliments about research on critical thinking bronte college, their department; and make sure that events are well organized. Argumentative research papers Lakefield College School! Sometimes, assistant hotel managers also welcome guests and customers as they enter the hotel. They assist the hotel manager in ensuring the security of their guests and the entire hotel or hotel department. Front Office Manager Often a guest's first impression of a property is the result of the Front Office Manager´s skills and abilities. The Front Office Manager provides many guest services and.